Service & Security Workshop

4-Part Virtual Workshop

We are offering our highly acclaimed service workshop management program again this winter. We will cover the Critical Metrics & Operational Excellence Protocols for all levels of service leadership, managers, and their team positions within an MSP practice.

This special workshop is for MSP owners, Service Leaders, vCIOs, and COOs. We believe this program is so important to consider that we’re making it available to both members and non-members of the Taylor Business Group community.

Who Should Attend

The Purpose of This Program

• Understand the many roles of the service department
• Discuss service personnel organizational positions, responsibilities, and career paths
• Profitability by contract (one of the most critical aspects of a service business)
• Utilization and realization of technician time in the mix of service profitability
• Tickets per endpoint or user, and time per ticket – monitored or customer-generated
• Learn the ’13 Steps of a Perfect Installation’ (and how to avoid what happens too often)
• Capitalize on nine different service revenue opportunities
• Understand business system software requirements
• Discuss service personnel compensation and performance metrics
• Learn how to price service personnel’s time
• Write meaningful job descriptions
• Discuss how to measure the performance of the service department
• Understand the financial scoreboard – your profit & loss statement
• Understand how Security is a larger part of your day-to-day life

Handouts and Materials

• Seminar workbook for reference
• Sample job descriptions
• Spreadsheet templates in Excel
• Service maintenance agreement
• A better understanding of the components of a profitable service business
• Six different sets of service performance benchmarks

What Happens Afterwards

• Meet & provide accountability with the other participants in an exclusive Teams group for 30-days following the workshop.
• Solidify and increase knowledge learned at the workshop.
• Opportunity to ask follow-up questions and bring new service department issues forward.
• Attendees will have access to the slide deck, workshop recordings, and materials for 30-days following the workshop.

Our Customers Find Value in Our Workshops

“Time well spent. I learned more in two days than I could have in several months on my own.”

– Jared Jordan, Adna Technologies

Your Investment

* The investment for this 4-Part Virtual Workshop would be $1,195 for the primary attendee, and $995 for each additional attendee from the same company on the same transaction.