Data-Centric Solutions Special Services
Process & Tool Set Optimization, Business Intelligence, and Custom Dashboards
It is fairly common for an MSP to provide top-tier technical solutions and service while struggling with the business of running its own business. This is a natural occurrence as most MSPs are founded by people who are great at solving technical problems but who may not have experience in managing all aspects of a company. Chris Romano leads our practice in this area, applying his extensive experience with MSPs. Chris partners very closely with MSPs to help create an efficient and smooth business operation, with a particular focus on these areas:
Our Process Optimization practice looks to streamline operations for an MSP. Just as a great MSP must first assess the business processes of a client to determine the best technical solutions and how to implement them, an MSP should apply this same approach to its own business.
We partner with you to ensure that that the various components of your business work together and communicate effectively with each other. We help you to manage all aspects of your business so that your efforts align with your desired business objectives.
An example helps to illustrate what this means. When you think about a customer ticket, it touches many parts of your organization, potentially including service, sales, purchasing, and accounting. The ticket may require escalation that involves higher levels of management within the organization. It is important that the different departments work in unison to provide high-quality, seamless support to the client and a profitable result to the business.
We help create this harmony by putting into place systems, tools, and processes that integrate the various functional areas of the business so that they share information and communicate more effectively, within and between departments. Our approach produces a streamlined operation in which sales, marketing, service, human resources, vendor management, finance, accounting, and business administration all work in unison toward the same shared goals. The end result is an organization that delivers high-quality service externally to clients and internally to colleagues.
Tool Set Optimization & Remediation
One of the biggest challenges faced by MSPs is staying on top of the latest innovations to ensure that they have the best tools to manage their own businesses. In the rapidly-moving technology world, it is not always easy to knowwhich are the right business systems and platforms and how best to integrate them.
We partner with you to choose and implement solutions that optimize your toolsets and investments. To make this process work, we don't focus on technology but on your business processes. We start with your business operations and needs and bring in the best applications to streamline and enhance your workflows, the reverse of most deployments. We factor in your specific requirements, ease of implementation, required reporting, and customization needs. We then incorporate the application into your overall business. This results in well-integrated applications and business systems that solve real business problems and allow you to mine your data for maximum value, delivering tangible business intelligence and optimizing your business performance.
Business Intelligence & Custom Dashboards
MSPs are great when it comes to helping clients manage their data. However, in ways that mimic the idea that the cobbler's children sometimes go barefoot, MSPs do always harness the information that is available to them to drive their own businesses.
We partner with you to help you collect and analyze your data to produce a deeper understanding of your business and your customers. Just as importantly, we also work with you to create custom dashboards so that this information is presented in a meaningful way and available for management at all times.
Our process begins by determining which data should be captured and by what means. You may wish to supplement internally-available data with external data sources, such as databases or research. With data in hand, the challenge becomes transforming the massive amount of available data into meaningful information that can guide business decisions and give you an advantage over the competition.
We partner with you through this entire process:
- Data Migration: Moving data from disparate sources into a customized system where it can be harnessed
- Automation: Creating processes, such as sales & marketing automation tools, to streamline the capture of data
- Data Mining: Converting the raw data into actionable information for your business
- Customized Dashboards: Tailoring your business dashboards to the needs of your business, providing high-level summaries required to manage your business and drill-down reports needed for diagnostics and in-depth insights
The result of this process is true business intelligence!