Research Group Overview
Helping the MSP Community Gain Insight to Advance Their Business Strategies 

Research Group Overview

TBG Research Group was established to leverage the deep relationships we have formed with leading MSPs since 2001. Our objective is to share the best practices, and top solutions identified by our peer-group members with the broader MSP community. We target providing information that will give an MSP a good starting point for discussion for either a new tool or a tool for migration. We hope that TBG Research becomes a resource upon which all MSPs can rely for insights on the best tools and technologies available in the market to optimize their businesses.

About the Research Team

Our group of coaches and researchers is comprised of a broad spectrum of experience, including business owners in the MSP and Copier Dealer space, a former COO with a range of experience coving the major PSA tool providers, RMM providers and at least one vendor in all the toolset areas. We have experience in Business Intelligence, capable of bringing an understanding of how to mine your data to get meaningful information. We have expertise is helping MSP owners, who mainly came from a technical background, create a Sales Engine that allows the MSP to break through the growth barrier that most companies will experience. Finally, we have the expertise to help our clients hire transformational talent. Our research team has over 90 years of experience in the IT Services market.

Why Taylor Business Group and Why Now?

The rate of change continues to increase in the IT Service Provider space. What was the right choice for an owner two years ago may now be a solution that doesn’t exist. Our members look to us to help them navigate this rapidly changing landscape. What we are seeing is that a company needs to rethink who they are and what their offering is every 18-24 months. But a proper analysis takes time, which they don’t have while running their business. Our research will help them move quickly and to stay ahead of the curve. It is all about staying relevant.


Our research always starts with an objective approach to preserve integrity. Our inaugural research report involves a comparison of PSA tools. We looked at which PSA solutions our peer-group members most often use in their businesses, and we found that nearly 95% used at least one or a combination of the three vendors that are the focus of this report. We then solicited input from these members regarding the performance of each PSA platform on a variety of variables. We centered the analysis on areas in which we found significant differentiators between the three solutions. For example, the presence of a cloud-based offering was not considered as all three products deliver this equally. Instead, we chose to look at the toolset that is used most frequently and is most relevant to day-to-day use.

Research Report Schedule / Future Reports

We look at any research as reflecting the state of affairs at the moment the data are captured. In the fast-moving MSP world, tools and technologies evolve rapidly, so any research report has a relatively short shelf life. For this, we plan to periodically update our research reports to keep them current.

About Taylor Business Group

Taylor Business Group is a leading coaching and peer group company for IT Service Providers. We work with MSPs and other technology companies to help them understand the metrics that are critical to profitability. Our combination of executive coaching, financial reporting and peer groups is what is needed to guide business owners in the quickly changing IT Service Provider landscape. Our customers rely on us to provide them with honest answers even when they might not want to hear them.

In addition to the research schedule outlined above, we are always looking for input for additional research. If you have any suggestions, or if you would like to speak with someone directly about TBG’s Research Group offerings, please contact Dennis O'Connell at (331) 251-1278, or email Dennis at This email address is being protected from spambots. You need JavaScript enabled to view it..

Taylor Business Group has been a leader in the IT industry for almost two decades. As evidenced by clients who represent nearly $400,000,000 in annual revenue, Taylor Business Group has developed the metrics and methods that drive business success. The average Net Operating Income (NOI) for our members has increased by four percentage points in their first two years. This translates to an extra $40,000 of income for every $1,000,000 of top-line revenue for our members. That's over $16,000,000 of additional real profit created annually!