Critical Training for Service Leaders by TBG Workshop
A Service Management Workshop for Technology Companies
Managing a technology company is challenging - to say the least! Managing it profitably is an even bigger challenge! This workshop is designed to help you understand revenue opportunities and cost considerations in order to maximize the profitability from your company’s Service Department.

This 2-day classroom workshop will take place in the Pittsburgh, Pennsylvania area:

Schedule and Costs:

  • Thursday, October 3rd, 2019  |  8:00 am - 5:00 pm  |  Eastern Time
  • Friday, October 4th, 2019  |  8:00 am - 4:00 pm  |  Eastern Time
  • The cost for the workshop is $995 for one attendee, $895 for each additional attendee from the same company.
  • Hotel and travel arrangement costs are not included.

Hotel Arrangements:

  • The Omni William Penn Hotel
  • 530 William Penn Place, Pittsburgh, Pennsylvania 15219
  • Telephone: 800-843-6664
  • Hotel Room Group Rate: $189. Per Night + Taxes and Fees
  • Arrival on October 2nd, 2019
  • To reserve a room at the group rate, please click one of the registration links below.

Come prepared to:

  • Understand the many roles of the service department
  • Discuss service personnel organizational positions, responsibilities and career paths

    • Profitability by Contract (one of the most critical aspects of a Service business)
    • Utilization and Realization of technician time in the mix of Service profitability
    • Tickets per endpoint or user, and time per ticket monitored or customer-generated

  • Learn the 13 Steps of a Perfect Installation (and how to avoid what really happens)
  • Capitalize on nine different service revenue opportunities
  • Understand business system software requirements
  • Discuss service personnel compensation and performance metrics
  • Learn how to price service personnel’s time
  • Write meaningful job descriptions
  • Discuss how to measure the performance of the Service Department
  • Understand the Financial Scoreboard - Your P&L

Attendees will leave with:

  • Seminar workbook for reference
  • Sample Job Descriptions
  • Spreadsheet Templates in Excel
  • Service Maintenance Agreement
  • A better understanding of the components of a profitable service business
  • Six different sets of service performance benchmarks

Workshop Registration
Primary Attendee

Workshop Registration
Additional Attendee

Please note:

  • The primary attendee must register before the additional attendee(s).
  • Hotel and travel arrangement costs are not included.
  • Once your registration payment is made, you will be provided with instructions on how to reserve a hotel room.
  • Attendees are responsible for their travel arrangements.
Questions: Email Dennis O'Connell at This email address is being protected from spambots. You need JavaScript enabled to view it..

Taylor Business Group has been a leader in the IT industry for almost two decades. As evidenced by clients who represent nearly $400,000,000 in annual revenue, Taylor Business Group has developed the metrics and methods that drive business success. The average Net Operating Income (NOI) for our members has increased by four percentage points in their first two years. This translates to an extra $40,000 of income for every $1,000,000 of top-line revenue for our members. That's over $16,000,000 of additional real profit created annually!