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Critical Training for Service Leaders by TBG Virtual Workshop
A Service Management Workshop for Technology Companies
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Special Guest Presenters::
- Tue, December 1: Huntress
- Wed, December 2: Datto CISO
- Thu, December 3: Green Cloud Technologies
Come prepared to::
- Understand the many roles of the service department
- Discuss service personnel organizational positions, responsibilities and career paths
- Profitability by Contract (one of the most critical aspects of a Service business)
- Utilization and Realization of technician time in the mix of Service profitability
- Tickets per endpoint or user, and time per ticket monitored or customer-generated
- Learn the 13 Steps of a Perfect Installation (and how to avoid what really happens)
- Capitalize on nine different service revenue opportunities
- Understand business system software requirements
- Discuss service personnel compensation and performance metrics
- Learn how to price service personnel’s time
- Write meaningful job descriptions
- Discuss how to measure the performance of the Service Department
- Understand the Financial Scoreboard - Your P&L
Attendees will leave with:
- Seminar workbook for reference
- Sample Job Descriptions
- Service Maintenance Agreement
- A better understanding of the components of a profitable service business
- Six different service performance benchmarks
Schedule and Costs:
- Monday, November 30th, 2020 - Friday, December 4th, 2020
- 11a-2p ET / 10a-1p CT / 9a-12p MT / 8a-11a PT | Each Day
- The cost for the workshop is $995 for one attendee, $895 for each additional attendee from the same company.
- Workbook materials are included.
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Workshop Registration |
Workshop Registration Additional Attendee $895.00 |
Please note:
- The primary attendee must register before the additional attendee(s).