Service Leadership Classroom Training
Maximize the Profitability from Your Company's Service Department
Managing a technology company is challenging, to say the least. Managing it profitably is an even bigger challenge! This Classroom Training is designed to help you understand revenue opportunities and cost considerations in order to maximize the profitability from your company’s Service Department.
What you can expect:
  • Understand the many roles of the service department
  • Discuss service personnel organizational positions, responsibilities and career paths
  • Write meaningful job descriptions
  • Learn the 13 Steps of a Perfect Installation (and how to avoid what really happens)
  • Capitalize on nine different service revenue opportunities
  • Understand business system software requirements
  • Discuss service personnel compensation and performance metrics
  • Learn how to price service personnel’s time
  • Discuss how to measure the performance of the Service Department
  • Understand the Financial Scoreboard—Your P&L
Attendees will leave with:

  • Seminar workbook for reference
  • Sample Job Descriptions
  • SpreadsheetTemplatesinExcel
  • Service Maintenance Agreement
  • A better understanding of the components of a profitable service business
  • Six different sets of service performance benchmarks
If you would like to speak with someone directly about Taylor Business Group’s Classroom Training, please contact Dennis Hunter at (331) 251-1280, or email Dennis at This email address is being protected from spambots. You need JavaScript enabled to view it..

Taylor Business Group has been a leader in the IT industry for almost two decades. As evidenced by clients who represent nearly $400,000,000 in annual revenue, Taylor Business Group has developed the metrics and methods that drive business success. The average Net Operating Income (NOI) of our members has increased from under 8% to over 12%. That's over $16,000,000 of additional real profit created annually!