Profit Makers for Service Overview
A Service Management Best Practice Business Improvement Group for Technology Companies
The Service Manager’s Business Improvement Groups (BIGs) meet 2 times per year. Additionally, there is an accountability conference call the other 10 months. They are designed to help you keep up-to-date on the different trends regarding service offerings, issues and opportunities within the technology industry.
What you can expect:
  • Meet with ~10 other non-competitive Service Managers from around the country
  • Discuss service related issues that you may be having
  • Help other Service Managers with their service department issues
  • Recommend new techniques or ideas that you have discovered
  • Review a confidential comparison of your service department’s financial results with other members of the Business Improvement Group
  • Discuss service personnel compensation and performance metrics
  • Compare your department’s operations to those of the other Business Improvement Group members
  • Understand the Financial Scoreboard—Your P&L
Members will leave with:
  • BIG workbook for reference
  • New product & vendor opportunities
  • New ideas for better service department performance
  • A better understanding of the components of a profitable service business
If you would like to speak with someone directly about Taylor Business Group’s Business Improvement Groups, please contact Dennis O’Connell at (331) 251-1278, or email Dennis at This email address is being protected from spambots. You need JavaScript enabled to view it..

Taylor Business Group has been a leader in the IT industry for almost two decades. As evidenced by clients who represent nearly $400,000,000 in annual revenue, Taylor Business Group has developed the metrics and methods that drive business success. The average Net Operating Income (NOI) of our members has increased from under 8% to over 12%. That's over $16,000,000 of additional real profit created annually!