Operational Excellence Direct Coaching
Enhance Your Company's Processes to Drive More Profits
You have a clear vision for your company, and now it's time to turn your vision and mission into strategy and tactics.
- Analytics - We blend deep expertise with Power BI, BrightGauge, and SQL Server Reporting Services (SSRS) with extensive MSP operational experience to deliver actionable service, sales, and operational insights throughout your organization.
- Optimizing Results - While focusing solely on the desired outcome should be the start of any new process, the end goal is to achieve the best result for all stakeholders while minimizing costs. Automation can play a key role in this in addition to training, process reviews, and more.
- Mapping and Improvements - Mapping and improving the client experience across your service catalog, from pre-sales to renewals and, eventually, offboarding. How do we ensure flat-rate clients get just the right level of touch to value your services without driving up costs? How is client feedback solicited, and how is it processed internally?
- Achieving Definition - Defining success for everyone on the team. At the end of each day, everyone should know if they've successfully advanced the company's mission.
- The Organization - Designing the right organizational structure both for today and as you grow, with accountability and transparency at all levels.
- Tool ROI - Maximizing the return on investment for tool purchases. Every trade show is filled with vendors whose products can drive real value when both implemented correctly and also integrated into your organization's workflows. Too often we see these tools costing more revenue than they generate, a situation we can help to correct.