Profit Makers for Service Overview
A Service Management Best Practice Business Improvement Group for Technology Companies

The Service Manager’s Business Improvement Groups (BIGs) meet 2 times per year. Additionally, there is an accountability conference call the other 10 months. They are designed to help you keep up-to-date on the different trends regarding service offerings, issues and opportunities within the technology industry.
What you can expect:
  • Meet with ~10 other non-competitive Service Managers from around the country
  • Discuss service related issues that you may be having
  • Help other Service Managers with their service department issues
  • Recommend new techniques or ideas that you have discovered
  • Review a confidential comparison of your service department’s financial results with other members of the Business Improvement Group
  • Discuss service personnel compensation and performance metrics
  • Compare your department’s operations to those of the other Business Improvement Group members
  • Understand the Financial Scoreboard—Your P&L
Members will leave with:
  • BIG workbook for reference
  • New product & vendor opportunities
  • New ideas for better service department performance
  • A better understanding of the components of a profitable service business
If you would like to speak with someone directly about Taylor Business Group’s Business Improvement Groups, please contact Dennis O’Connell at (331) 251-1278, or email Dennis at This email address is being protected from spambots. You need JavaScript enabled to view it..

Taylor Business Group has been a leader in the IT industry for almost two decades. As evidenced by clients who represent nearly $400,000,000 in annual revenue, Taylor Business Group has developed the metrics and methods that drive business success. The average Net Operating Income (NOI) for our members has increased by four percentage points in their first two years. This translates to an extra $40,000 of income for every $1,000,000 of top-line revenue for our members. That's over $16,000,000 of additional real profit created annually!